Terms & Conditions

Terms & Conditions

Check In/Check Out
You may check in from 14.00 Check out is by 11.00 on the day of departure

Cancellations
Bookings must be cancelled 48 hours in advance of the arrival date. In the event of cancellation after the 48 hour point, the first nights accommodation charge will be levied against the card number used for guarantee at the time of booking and subsequent nights will be released. In the event of non-arrival the total cost of the reservation will be charged and subsequent nights released.

When booking an advance purchase special rate please note that these bookings are non-refundable and non-transferable, the above cancellation policy being overridden in favour of offering a discounted rate at the time of booking. Such rates will be clearly titled as such on our online booking tool.

*Please note that cancellation terms may vary when booking through a third party website or online travel agents. Whilst the above terms are correct for all bookings made directly through this, our own website, please double check the terms to which you are agreeing/bound when booking or having booked through a third party or agent. Cancellations of bookings made through a third party or online travel agent must be made through your chosen booking agent directly.

Payment
All prices are quoted in British Pounds (GBP) and are inclusive of VAT of 20%

Liability
Guests' liability for their account is not waived and guests agree to be held personally liable in the event that any indicated person, group, company or association fails to pay all or part of any charges incurred.

Damage to hotel property
We reserve the right to charge guests the cost of rectifying damage, caused by the deliberate, negligent or reckless act of the guest to the hotel's property or structure. Should this damage come to light after the guest has departed, we reserve the right to make a charge to the guest's credit / debit card, or send an invoice for the amount to the registered address. We will however make every effort to rectify any damage internally prior to contracting specialists to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Removal of hotel property
We reserve the right to charge guests the cost of replacing any items that are removed from the premises by them without consent. The charge will be the full replacement amount of the missing item, including any carriage charges. Should the fact that the item is missing come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

Tampering with fire detection systems and fire fighting equipment
We reserve the right to take action against any guest found to have tampered / interfered with any fire detection equipment throughout the hotel, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or fire fighting equipment will be charged with any costs incurred by the hotel due to their actions and additionally may be asked to leave the hotel. Depending on the severity of the guest actions, the Police may become involved at the hotel's discretion. Should the fact that fire fighting or detection equipment had been tampered with come to light after the guest has departed, we reserve the right to make a charge to the guests credit / debit card, or send an invoice for the amount to the registered address.

Inappropriate behaviour
It is the hotel's policy that all our guests have the right to be treated with dignity and respect and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behaviour. Should any actions by a guest be deemed inappropriate by the Duty Manager, or if any inappropriate behaviour is brought to the attention of the Duty Manager, the hotel reserves the right, after any allegations have been investigated, to take action against the guest. Depending on the severity of the guest actions, the Police may become involved at the hotel's discretion, or guests may be asked to leave the hotel.

Lost / Damaged property
Should any guest lose any belongings during their stay or incur damage to their property, the provision of the Hotel Proprietors Act 1956 will apply. If we find any lost property, we will make every reasonable effort to locate the owner and return it, but if we cannot locate the owner and an item is not reclaimed with 3 months of the guest's departure it will be disposed of by the hotel.

Group Policy
Should you wish to make a group booking with us (5 bedrooms or more) we advise you to contact us directly. We are a reasonably small hotel and wish to provide a safe, quiet, calm environment for all of our guests. We therefore do not accept single sex parties, hen or stag groups or similar and reserve the right to refuse to provide bedrooms to such groups unless prior permission has been sought. Depending upon the size of the group and we may insist on additional pre-payments, deposits or guarantees being provided.

Pet Policy
Small pets are allowed to stay in some but not all of our bedrooms although size and breed restrictions do apply. Please contact the hotel in advance of your stay or booking to request that you may be able to bring your pet. There is a daily cleaning charge per pet of £10 to ensure that future guests with allergies have no problems after your departure. As per the above policy on damage we reserve the right to charge guests the cost of rectifying damage caused by a pet.

For the safety and comfort of all our guests, you are kindly requested to follow some simple rules during your stay with your pet:

  • Pets must not be left unattended in room should you be going offsite.
  • It is important to respect other hotel guests, should we receive a complaint from a guest your pet will not be allowed to stay on the property.
  • Keep your dog on a leash on the hotel grounds at all times.
  • Please pick up after your pet.
  • Pets are not allowed in restaurant.
  • Guide dogs for the visually impaired are allowed everywhere at no extra cost